Frequently Asked Questions

Welcome to the Rovina FAQ Hub. Here you'll find answers to the most common questions about our products, ingredients, ordering process, subscriptions, shipping, and returns.

If you can't find the answer you're looking for, please visit our Contact page and our support team will be happy to assist you.


Product

What is Rovina?

Rovina is a premium wellness brand dedicated to creating science-backed nutritional supplements made with carefully selected ingredients and rigorous quality standards.


What makes Rovina different?

We focus on:

  • Premium ingredients

  • Science-backed formulations

  • Transparent manufacturing

  • Quality testing

  • Educational resources supported by scientific research


Are Rovina products manufactured to quality standards?

Yes. Our products are manufactured in facilities that follow current Good Manufacturing Practices (cGMP) and undergo strict quality control procedures.


Where can I learn more about your ingredients?

Visit our Ingredient Library and Research Center to explore the science behind our formulations.


Astaxanthin

What is Astaxanthin?

Astaxanthin is a naturally occurring carotenoid and antioxidant derived from Haematococcus pluvialis microalgae. It has been extensively researched for its antioxidant properties and its role in supporting overall wellness.


Where does your Astaxanthin come from?

Our Astaxanthin is sourced from Haematococcus pluvialis, a freshwater microalgae recognised as one of the richest natural sources of Astaxanthin.


Why did Rovina choose Astaxanthin?

We selected Astaxanthin because it is one of the most researched natural antioxidants and aligns with our commitment to science-backed ingredients and premium quality.


Is Astaxanthin naturally sourced?

Yes. The Astaxanthin used in Rovina products is naturally derived from microalgae.


Dosage

How should I take Rovina Astaxanthin?

Please follow the directions provided on the product label or as recommended by your healthcare professional.


Can I take it every day?

Rovina products are intended for daily use when taken according to the recommended serving instructions.


Should I take it with food?

Astaxanthin is a fat-soluble nutrient. Many people choose to take it with a meal that contains healthy fats. Always follow the directions on the product label.


What if I miss a serving?

Simply continue with your normal schedule. Do not take more than the recommended serving unless advised by a healthcare professional.


Safety

Is Rovina Astaxanthin safe?

When used as directed, Astaxanthin is generally considered safe for most healthy adults. If you are pregnant, nursing, taking medication, or have a medical condition, consult your healthcare professional before using any dietary supplement.


Does Rovina test its products?

Yes. We prioritise quality through ingredient verification, manufacturing standards, and quality testing procedures.


Is your product suitable for everyone?

Dietary supplements may not be suitable for everyone. Please read the label carefully and consult your healthcare provider if you have any questions.


Are there any allergens?

Please refer to the product label for the most accurate and up-to-date allergen information.


Shipping

Where do you ship?

Shipping availability may vary depending on your location. Please refer to our Shipping Policy or checkout page for available destinations.


How long does shipping take?

Delivery times depend on your shipping destination and selected shipping method. Estimated delivery times are displayed during checkout.


How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking information.


Do you offer expedited shipping?

Shipping options available for your location will be displayed during checkout.


Returns

What is your return policy?

If you're not completely satisfied with your purchase, please review our Return Policy or contact our support team for assistance.


How do I request a return?

Contact our customer support team with your order number, and we'll guide you through the return process.


Are return shipping costs refundable?

Return shipping policies vary depending on the reason for the return. Please refer to our Return Policy for full details.


Subscription

Do you offer subscriptions?

Yes. Eligible products may be available through our Subscribe & Save programme, allowing you to receive automatic deliveries at your chosen interval.


Can I cancel my subscription?

Yes. You can manage, pause, or cancel your subscription at any time through your customer account or by contacting our support team.


Can I change my delivery schedule?

Yes. Subscription delivery dates and frequencies can usually be adjusted through your account.


Will I receive reminders before my order renews?

Where applicable, reminder notifications may be sent before your next scheduled subscription order.


Orders

How do I place an order?

Simply add your chosen products to your cart and complete checkout using one of our secure payment methods.


Can I change my order after placing it?

If your order has not yet been processed, please contact our customer support team as soon as possible. We'll do our best to accommodate your request.


Can I cancel my order?

Orders may only be cancelled before they enter the fulfilment process. Contact us immediately if you need assistance.


I entered the wrong shipping address. What should I do?

Please contact our support team immediately. If your order has not shipped, we may be able to update your delivery address.


Refunds

When will I receive my refund?

Once your return has been received and approved, refunds are typically processed back to your original payment method. Processing times may vary depending on your financial institution.


How will my refund be issued?

Approved refunds are issued to the original payment method used for the purchase.


What if my refund is delayed?

If you have not received your refund within the expected timeframe, please contact our support team with your order number.


Can shipping charges be refunded?

Shipping charges may not be refundable except where required by law or outlined in our Return Policy.


Still Need Help?

If you couldn't find the answer you were looking for, our customer support team is here to help.

Visit our Contact page or email our support team, and we'll respond as quickly as possible.